Should less action be taken against the cruel and more socialization?

Well first you have to stop their assault on the rest of us - you know, fackem first. Help them second. If they present asking for help, that's one thing. But if they present being cruel to us, then fackem. Once they're properly facked and have stopped being cruel to us, then we can consider helping them. But you can't reward cruelty, or you'll just encourage more cruelty.